Special Projects Associate (US)

    Job Description

    Universal Avenue is currently seeking a native English speaking Special Projects Associate with excellent skills in communication and a great spirit of delivering customer satisfaction to secure that our high standards of quality are maintained in the US market.

    This is an opportunity to be part of one of the fastest growing VC-backed start-ups in Europe, dealing daily with the world’s leading digital brands.

    The position is based in Chicago, Illinois but may require occasional traveling to our other offices in Europe and North America.

    Who are you?

    We are looking for people that are exceptional at what they do best, people with the right attitude, a lot of energy and a strong desire to work in a start-up environment.

    You are a driven go getter and problem solver comfortable with applying your mind, skills, and resources to solve a wide array of problems. You are eager to take advantage of the great long-term development opportunities we offer in our fun, casual work environment. You are driven by both profit and purpose and value the work that you do. You are a team player with the discipline to handle a high level of flexibility and freedom.

    Role Description

    Your task as a Special Projects Associate at Universal Avenue will include a broad array of responsibilities. Including Quality Assurance of our brand ambassadors, market surveys, recruiting and onboarding, and partnership management. As part of the role as a Special Projects Associate you will:

    • Contact newly acquired Universal Avenue US customers by phone and email, receiving feedback about our Brand Ambassadors to ensure meeting our high standards of quality

    • Onboard and retain Universal Avenue US customers, and when needed help our Brand Ambassadors across the finish line with their individual sales Provide US customers with product/service information and resolve possible issues via email, phone and chat

    • Be part of creating new features and processes within the quality department as we are evolving at a high pace and strive to continuously improve

    • Keep records of US customer interactions, process customer accounts and file documents and reports

    • Generate leads and prospects for our US Brand Ambassadors

    • Participate in recruiting and onboarding Brand Ambassadors and Brand Specialists

    • Facilitate partnerships with sales agencies

    We are a dynamic and changing company. This means that, more so than anywhere else, your ideas and input have an impact. Exciting new tasks related to the role will emerge over time.

    Required Skills

    • Fluent English communication skills, written and verbal

    • Customer oriented and service minded

    • Team player with a positive and dynamic personality

    • Strong analytical skills with a solution oriented mindset

    • Proven attention to details, ensuring highest level of quality

    • Ability to multi-task, prioritize, and manage time effectively

    • Well organized with the ability to plan and deliver on tight deadlines

    • Self-going and used to working at a high pace

    • A passion and an aptitude for digital technology

    • Ability to quickly learn how our products meet the needs of our customers

    • Result oriented whilst having the ability to think strategically and be a “big picture" thinker

    • Strong phone contact handling and active listening skills

    Beneficial Skills

    • Experience from inbound or outbound sales

    • Additional languages

    • Experience from working and/or living in multiple countries

    Employment details

    Start Date: Immediate

    Language Skills: English (Native)

    Scope: 30-40hrs per week (likely developing into a full-time position)/Full-time

    Salary: Fixed hourly wage/Fixed salary

    Location: Chicago, Illinois

    Other: Laptop provided

    Who are we?

    Universal Avenue is a global on-demand salesforce. We connect leading online brands with a talented community of Brand Ambassadors who help drive customer acquisition, where and when a business needs it. For brands, this provides the flexibility to expand and scale in existing and new markets. For Brand Ambassadors, it offers the freedom to define their own working patterns, have a flexible lifestyle and create a lucrative revenue stream by introducing innovative, new products to the market.

    The company is headquartered in Stockholm Sweden, and has grown into Spain, Greece, the UK, and United States in the past 16 months. The company is backed by MOOR, Northzone, Salesforce Ventures and Fidelity Investments venture arm – Eight Roads.

    If you are interested

    Email your CV and personal letter to recruitment-united-states-of-america@universalavenue.com

    Apply Now